FAQ – Frequently asked questions

Your order is processed within 1 to 2 business days, Monday to Friday, once payment is confirmed. You will receive a confirmation email with your tracking number as soon as it ships.

Allow 7–15 business days for products shipped from China, 5–10 business days for products shipped from our EU warehouse, and 3–5 business days for the baby food maker, which ships from France. The estimated time is shown on each product page, and you will receive a tracking number by email as soon as your order ships.

We deliver across Europe and the United Kingdom.

Yes, free delivery on qualifying orders. Below that amount, a standard delivery charge is shown at checkout before you pay.

Yes, you have 30 days from receipt to return your product. It must be unused and in its original packaging. Return shipping costs are paid by the customer.

Once your return has been received and checked, you will be refunded within 10 business days, Monday to Friday, to your original payment method.

Contact us by email or through our contact page with a photo of the product. We will offer you an exchange or a full refund, free of charge.

Yes, our mains appliances run on 220–240 V / 50 Hz and come with an EU plug (type C/F) or a UK plug (type G), depending on your country.

After each use, take the removable parts apart and rinse them in hot water. Most bowls and blades are dishwasher-safe. Check your product manual for specific instructions.

We accept card payments (Visa, Mastercard, American Express), PayPal and Shop Pay. All payments are secured with SSL encryption.

Yes, our website uses HTTPS and SSL encryption. We never store your card details: payments are processed directly by our certified payment providers.

Through our contact page, by email at contact@hachoir-cuisine.fr or by phone on +33 7 68 61 92 76.
We usually reply within 24 hours, Monday to Friday.
Phone lines are open Monday to Friday, 9 am–12 pm and 2 pm–5 pm (French time).